In this section, discover, the campaigns we are undertaking to keep you informed of all aspects that benefits you regarding the water service #TuAgua.
Encourage our clients to revise their contract information, informing them of the benefits of having up to date information. We can ensure to provide the information in an agile and direct way regarding discounts and other matters.
Encourage our clients to use our telematic Customer Service Channels where they can make their consultations in a comfortable way. We also have a wide network of offices and customer service points in every town and district of Seville.
We would like to remind you that in order to avoid queues and keep improving our customer service an appointment can be booked. It is however mandatory if you come to Emasesa’s Head Office located in calle Escuelas Pías, 1 – Seville. They can be requested through any channel.
Make our clients aware of the effects arising from the disposal of wipes in toilets. We must be cautious of the messages stating that the wipes are biodegradable as their decomposition are not immediate.