I have received a letter regarding bounced direct debits. What should I do?
We inform you that your bank has returned your invoice in the bounced direct debit letter, or that the direct debit had expired since the date stated, therefore there will be no further payments through this method. You can pay for that invoice at our head office, located in calle Escuelas Pías, 1 in Seville. Opening hours: Monday to Friday from 8 to 14.15 h.
In order to set up a new direct debit for your invoices and avoid the supply suspension, you should contact us in our customer service telephone number 955 010 010, also through the 010 Seville Line, or at any of our customer service offices.