I have received a letter regarding the supply turn-off. What should I do?

We inform you that the voluntary period to pay the invoice(s) has resulted in the supply turn-off letter, and that the process to suspend your supply has started. It also indicates the date from which the supply company, according to legislation, is authorised to interrupt the supply for your property.

You must go to any of our customer service offices and pay the invoices that are due before the date stated in the letter.